UNDERSTANDING TURNOVER INTENTION AMONG IT/ITES EMPLOYEES: ROLE OF VALUES, WORK-LIFE BALANCE AND JOB SATISFACTION

Abstract

High employee turnover rates in the IT sector have become a widespread phenomenon and one of the grave organizational issues. With the elimination of trade barriers and globalization, there are sufficient opportunities for an efficient and skilled workforce. Consequently, employees tend to switch over jobs with the slightest discomfort or dissatisfaction. The turnover of high performers and skilled workforces is a massive loss for organizations in multiple ways. Various studies indicate that turnover does not take place instantaneously. Turnover intentions precede it. Turnover intention is an employee's mindful and thoughtful will to leave the organization, which is often followed by turnover. The problem cannot sufficiently be addressed at the organizational level. People, their individual value system, the balance between their professional and their personal lives and satisfaction with the job majorly affect their thought processes, attitudes and approaches towards their life and job. It greatly influences the decision-making to stay or to switch over to a particular job. This study seeks to analyze how values and work-life balance affect job satisfaction and how job satisfaction, in turn, influences turnover intention. Furthermore, the study aims to explore the mediating role of job satisfaction in the connections between values and turnover intention, as well as between work-life balance and turnover intention. For this study, a self-administered questionnaire was utilized to gather data from 373 employees working in the IT/ITES sector in India. The survey included a personal information questionnaire and various tools to assess the variables of values, work-life balance, job satisfaction, and turnover intention. Participants were requested to complete the personal information form and provide their responses to the measurement tools. Respondents filled Portrait Value Questionnaire (PVQ 40) Schwartz, Work-life Balance Scale, (WLBS) Hayman, 2005, Job Satisfaction Survey (JSS) Spector, 1997 and Turnover Intention Scale (TIS-6) Shore &Martin, 1989. The psychometric properties of the scales mentioned above were checked on Indian samples using CFA (parcels method), and these scales were a reliable measure to test the study variables on the Indian sample. Thereafter, samples were selected using snowball and convenience sampling methods. Data screening was done. Thereafter, multiple regression and, linear regression and dummy regression were done using SPSS 20. Mediation analysis was done using Mplus 8.1.