ISO 9000 : IMPLEMENTATION STRATEGY FOR AN INDIAN INDUSTRY

Abstract

For an organisation to survive and flourish in the, present day competitive world, quality has to be given ,top priority. All over the world, realisation has come that achievement of quality cannot be ensured through inspection and test alone. Every department and individual has a contribution to• make in achievement of quality. Systems and procedures must exist to make such a contribution possible. This, in essence, is the concept of IS0-9000 series of standards. In India with the liberalisation of the economy accomplished by reduction in import duties, there will be more competition from global players. With the decision of European Economic Community Market to make I50-9000 compliance compulsory for exporters into their market countries after 1993, has made ISO-9000 certificate a necessity in Indian industries. The ISO-9000 guidelines, as issued by the International organisations for standardisation, form the basis for certifying the quality management system of an organisation. While it has 'three models, the intent of ISO-9000 is that a company must be self accountable for its stated quality goals and procedures. In order to gain accreditation, a company must be able to prove IS0-9000 adherence to a group of outside auditors._